One of the most challenging parts of a landlord’s role is communicating with problems or difficult tenants. This article will look at different methods of communicating with difficult tenants.
Be Professional
Remembering that the law often favours the tenant, so regardless of a tenant’s conduct, it’s very important to remain professional.
Let Tenants know when your available
Make sure your tenants know when you are available for general communication, and give them a clear, concise guideline of when you can be contacted. This time frame will change when there is an emergency, but make clear what constitutes an emergency.
Keep Records
From time to time, tenants may say that you were made aware of an unresolved issue. It is important to keep records every time you communicate with tenants. The communication log should state the median you communicated by (Text, WhatsApp, phone, etc.) along with the corresponding conversation date, time and purpose.
Get Covered
As a landlord, the property is your responsibility, and so are the tenants; you must have all your correct insurance and coverage to minimise your exposure and risk.
Some landlords opt to make the tenants have contents insurance as part of their contract.
Maintain Good Relations
Communication between landlord and tenant is of paramount importance. It’s, therefore, very important that regardless of how difficult you find a particular tenant, you make every attempt to maintain a good relationship with them throughout the contract.
Increase tenant selection methods
No landlord wants to be in a situation where they dread dealing with a tenant who occupies their property. The best advice we can offer is to take tenant selection very seriously, experienced property managers like KPM have advanced tenant selection procedures, but some smaller landlords do not.
When selecting a tenant, various methods and processes can be used to ensure you give yourself the best possible chance of selecting someone you will get along with. For more advice on tenant selection, please see our Tenant Selection Process.
Property Managers Ireland
If you are cannot communicate with your current tenants or would rather avoid the possibility altogether, then employing a property manager is the ideal solution.
KPM has helped countless landlords free themselves of the day-to-day task that accompanies being a landlord.
Suppose you would like to get the maximum return on your investment and free yourself of the regulative and legislative minefield that is the Irish property sector. In that case, KPM Group is the ideal choice.
With over 100 years of combined experience and 22,000+ properties managed across Ireland, we have the experience to make your investment profitable.
